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Privacy and Cookie

Privacy and Cookie Policy

At Ucammi, we respect your privacy and are committed to protecting your personal information. This Privacy and Cookie Policy explains how we collect, use, and protect your data when you visit our website and purchase our products. By using our website, you agree to the terms outlined in this Privacy and Cookie Policy and the Terms and Conditions.

1. What Information We Collect

When you use our website, we may collect the following types of information:

  • Personal Information: This includes details such as your name, email address, billing and shipping address, phone number, and payment details when you make a purchase. We do not store credit card details.
  • Account Information: If you create an account on our website, we collect login details, preferences, and order history.
  • Website Usage Data: We collect information about your interaction with our website, such as pages visited, items added to your cart, and time spent on the site. This is collected using cookies and similar technologies.
  • Device Information: We may collect information about the device you use to access our site, such as your IP address, browser type, and operating system.

Ucammi may send you marketing messages via email about our products if you have not unsubscribed or have signed up or consented to receive such messages. You can withdraw your consent at any time by contacting our customer care team. You can also opt out of marketing messages by following the unsubscribe link at the bottom of our emails or by contacting us at office@velikcoffee.co.uk. We will retain your information as long as you maintain a Ucammi account to receive email or SMS alerts. If you wish to close your account and stop receiving these alerts, please email us at office@velikcoffee.co.uk.

2. Your Payment Details

For website payments, we use Stripe, a secure payment method. The only payment-related details we retain are the amounts paid and the payment method used. We do not have access to your card or bank details. Stripe complies with GDPR regulations.

3. How We Use Your Information

Any personal data we collect will be processed in accordance with the Data Protection Act 2018 and all other applicable laws. We use the information collected from you to:

  • Process and fulfil your orders, including sending you order confirmations and shipping updates.
  • Improve our website and the shopping experience.
  • Provide customer service and respond to your inquiries.
  • Send you marketing communications about products, promotions, and events (with your consent). You can unsubscribe from these communications at any time.
  • Detect and prevent fraud, unauthorised transactions, or other illegal activities.
  • Comply with legal obligations and resolve disputes.

4. Who We Share Data With

To process your order and ensure the delivery of your purchases, we may need to share your information with certain service providers. This includes companies responsible for order despatch and delivery services. Your contact telephone number may be shared with our courier partners, who may contact you via phone or text message to provide updates on the delivery date or time of your order.

We will only share the information necessary for these companies to perform their tasks. They are authorised to use your information strictly in accordance with our instructions and are not permitted to use it for their own purposes.

Occasionally, we may notify you by email about updates to our Terms and Conditions, significant changes to our website, or important service-related updates.

We will not share your information with third parties outside of Ucammi, except where it is required as part of the sale, transfer, or disposal of our business.

In each case, this is done in accordance with our Privacy and Cookie Policy.

5. Your Rights

You have several rights regarding your personal data, including:

  • Access: You can request a copy of the personal information we hold about you.
  • Correction: You may request that we update or correct any inaccurate or incomplete information.
  • Erasure: You may request that we delete your personal data, subject to legal and contractual restrictions.
  • Objection: You have the right to object to certain processing activities, such as receiving marketing communications.

To exercise these rights, please contact us at office@velikcoffee.co.uk.

6. Marketing Communications

If you have consented to receive marketing emails or SMS messages, we may contact you with information about new products, offers, or promotions. You can opt out of these communications by clicking the “unsubscribe” link at the bottom of the emails or by contacting us at office@velikcoffee.co.uk.

7. Changes to Our Privacy and Cookie Policy

We may update this Privacy and Cookie Policy from time to time to reflect changes in our practices, legal requirements, or other reasons. The latest version will always be available on our website. Please review this policy periodically to stay informed of any updates.

8. Contact Us

If you have any questions about this Privacy and Cookie Policy or how we handle your personal information, please contact us at:

This Privacy notice provides a general overview of your legal rights concerning personal data. However, data privacy is a complex area of law. For more comprehensive information on your legal rights, please visit the ICO’s website at https://ico.org.uk/for-the-public/.