FAQ

We offer exclusively single-origin coffees, meaning each batch comes from a specific farm or region, showcasing unique flavour profiles.

We roast our coffee in small batches to ensure maximum freshness and ship orders soon after roasting.

Here’s a general guideline:

• Whole Bean – Best for those who grind fresh before brewing.
• Espresso Grind – Fine grind for espresso machines and Moka pots.
• Filter Grind – Medium grind for drip coffee makers and pour-over.
• Cafetiere (French Press) Grind – Coarse grind for immersion brewing.

Keep coffee in an airtight container, in a cool, dark place. Avoid moisture, heat, and light. Do not refrigerate or freeze as this affects the flavour.

Yes! We offer monthly coffee subscriptions like:

• Satin Sensation 🌿 – Smooth, balanced, slightly sweet; perfect for lattes & filter coffee.

• Dark Velvet ☕ – Bold, rich espresso with chocolate & nutty notes.

Yes, you can pause, modify, or cancel anytime from your account dashboard.

We currently ship to the UK only.

UK Shipping: 2–5 business days via a tracked courier service.

Due to the perishable nature of coffee, we do not accept returns. However, if you experience any issues, contact us and we’ll make it right!

We accept credit/debit cards and Google Pay for secure transactions.

Absolutely! Our website is SSL certified, meaning all transactions are encrypted and secure. We use secure payment gateway, which ensures PCI compliance and encryption. We never store your payment details on our servers.

Simply create a store account to join the VeliK Coffee Rewards club.

To earn points, log in to the VeliK Coffee store using your account credentials so we know who to award the points to. Then:

• You’ll also earn 10 points for each verified review you leave about our products or VeliK Coffee on Trustpilot, Google Reviews, or the VeliK Coffee Facebook page. Please allow up to 5 working days for your points to appear in your rewards account.

• You’ll earn 10 points for every £1 spent (excluding shipping fees, taxes, and gift card purchases). Points are automatically awarded when your order status is marked as “Completed” or “Shipped”.

A verified review is one that has been confirmed and published on Trustpilot, Google Reviews, or the VeliK Coffee Facebook page. It may take a few days after submission for the review to be approved and published by the relevant platform or our marketing team.

To claim your points, please email us at office@velikcoffee.co.uk with:

• A screenshot of the published review
• The date of the review
• Your name
• The platform where the review was posted (e.g. Trustpilot, Google Reviews, Facebook)

Points will be added to your account within 5 working days once verified.

You can redeem your points for discount vouchers. One discount voucher may be applied per order during checkout.

• To check your points balance, log in to your account and visit your points page.

• For every 2,000 points, you can redeem a £10 off discount voucher code.

• At checkout, go to the top right section under Order Summary, click ‘Add a coupon‘, enter your code in the field provided, and then click the Apply button.

Log in to your store account and visit:
/my-account/my-points/

1. What if I don’t quite have 2,000 points?
   You must have at least 2,000 points to redeem a £10 discount voucher.
2. What if I have more than 2,000 points?
   You can redeem points in increments of 2,000. For example, if you have 2,022 points and redeem 2,000 for a £10 discount voucher, the remaining 22 points will stay in your account.
3. Can I redeem more than 2,000 points at once?
   Yes, you can redeem in multiples of 2,000 points. For example, 4,000 points can be exchanged for two £10 discount vouchers.
4. Will I earn points if I use a discount code?
   Yes, you will still earn points based on the final amount paid for the products (excluding shipping, taxes, and gift cards).
5. Is there a minimum number of reviews I need to submit?
   No – you’ll earn points for each verified review.
6. Will my points expire?
   No, your points do not expire and can be redeemed at any time.
7. Do I earn points on shipping costs?
   No, points are only awarded based on the value of the products purchased.