Returns & Refunds
We aim to dispatch your coffee within 24-48 hours (not accounting for weekends) however our coffees are roasted fresh to order so there may be a delay for some speciality coffees and in some unforeseen circumstances or force majeure events. If there is a delay, we will notify you of this and agree on another time for delivery. If we cannot agree on another time, we will offer a substitute product or refund.
Coffee is a perishable product and ours is roasted to order, so we're unable to accept returns on coffee. However, if there was an error with your order, please let us know at sales@velikcoffee.co.uk straight away and we will be in touch to troubleshoot the issue.